Returns & Exchanges
At Imagine Online, we want you to be completely satisfied with your tech purchase, which is why we offer a 30-day return policy on all eligible electronic devices. Ensure your items are in their original packaging with all accessories included for a seamless refund or exchange process.
Initiate Your Request
Log into your Imagine Online account, navigate to your order history, and select the 'Return Item' button to generate your unique Return Authorization number.
Prepare the Package
Securely pack the electronics in their original box, including all cables, manuals, and warranty cards, to avoid any restocking fees or damage during transit.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 business days.
Inspection and Refund
Once our technicians verify the condition of the device, your refund will be processed back to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing